1. General
By enrolling your child in Go Genius tutoring services, you agree to the following terms and conditions. These terms apply to all services provided, whether in-person or online.
2. Enrolment and Payment
- A place is only secured once full payment is received for the agreed term, course, or session.
- Payments must be made in advance (weekly, monthly, or per term as agreed).
- Fees are non-refundable, except under circumstances outlined in Section 6.
3. Cancellations and Rescheduling
- If you need to cancel or reschedule a session, at least 24 hours’ notice must be given.
- Sessions cancelled with less than 24 hours’ notice will be charged in full.
- Go Genius may offer a reschedule at its discretion, subject to availability.
4. Missed Sessions
- Missed sessions without notice are non-refundable and non-transferable.
- In case of illness or emergencies, please contact us as soon as possible to discuss options.
5. Tutor Absence
- If a tutor is unable to deliver a session, a replacement session will be offered, or an alternative tutor will be arranged.
- In the rare event that a session cannot be rescheduled, a refund for that session will be issued.
6. Refunds
- No refunds will be issued for missed sessions unless cancelled by Go Genius.
- Refunds for block bookings or full courses will only be considered in exceptional cases and may be subject to an admin fee.
7. Student Conduct
- Students are expected to behave respectfully and engage in sessions positively.
- Disruptive or inappropriate behaviour may result in the student being removed from the programme without refund.
8. Parental Communication
- We maintain open communication with parents and guardians to support student progress.
- Progress updates, feedback, and general communication may take place via WhatsApp, email, or scheduled calls.
9. Materials and Resources
- Go Genius provides all essential learning materials unless otherwise agreed.
- These materials are for student use only and must not be reproduced or distributed without permission.
10. Data Protection and Privacy
- We collect only the data necessary to deliver our services and communicate with you.
- Personal information is handled in accordance with GDPR and is never shared with third parties without consent.
11. Safeguarding
- All Go Genius tutors are DBS-checked and trained to work with children and young people.
- Safeguarding is a priority, and any concerns will be dealt with according to our safeguarding policy.
12. Amendments
Go Genius reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any significant changes in advance.